SERVICE SUPPORT

SERVICE SUPPORT OPTIONS

BRAND NEW:  REMOTE TECHNICAL SUPPORT PACKAGES

If your organisation requires Email or Video based technical Service Support this is the solution for you. We offer several different plans to fit your needs and budget.
Clients under technical support contracts automatically receive priority trouble resolution support- especially useful at critical times when major system failures are experienced.

REMOTE TECHNICAL SUPPORT PACKAGES

BRONZE PACKAGE:
Six hours remote technical support.
£500 + £25 paypal fees
SILVER PACKAGE:
Ten hours remote technical support
£800 + £40 paypal fees
GOLD PACKAGE:
Twenty hours remote technical support
£1,500 + £80 paypal fees
CUSTOM PACKAGE:
If you require part or full-time support on a SIX MONTHLY OR YEARLY basis, I would be able to offer a custom service plan
Price On Application

PLEASE NOTE:

1. No service support will be undertaken by CTP Company Services until a valid customers purchase order number is received or payment, for any of the packages mentioned above.
2. Also any delay in payment will result in termination of the remote technical service support until payment is received.
3. All contracts require an official order number so that invoicing can take place.

4. Payment is preferred by BACS transfer or Paypal (additional admin fee is applicable for Paypal payments).
5. Customers can buy multiple service packages up front and this will attract a discounted rate.

PLEASE NOTE:  Usage of time will be logged and deducted from the type of package bought. When the package is within its last hour, you will be given the option to renew the support package. The end of the package is deemed to be 12 months after the stated start date, or when your allowed package time runs out. Which event occurs first.

TRAINING SUPPORT PACKAGES

ON SITE TRAINING SUPPORT PACKAGES

3  DAY OPERATOR TRAINING COURSE                               (Up to Four People per course)
£200.00 per person per day
5  DAY OPERATION AND MAINTENANCE TRAINING COURSE  (Up to Two People per course) £500.00 per person per day
All Training notes will be supplied by CTP.
All trainers expenses are extra and will be quoted at time of enquiry.

FIXED YEARLY SERVICE  CONTRACT OPTIONS

If your company would prefer to buy an Annual Service Contract, this could give you 3 x 3 day emergency breakdown visits, all priority guaranteed.  And 1 x 5 day maintenance visit during the yearly contract period.
Any customised package can also be offered. Also included in any of the packages offered, is unlimited email and Skype support together with a further 20% discount on all spare parts bought within the service contract period.